Support & Delivery Policy

1. Support Ticket Response Times

Our support desk assists clients with database maintenance, speed audits, and content updates. Response SLAs depend on issue severity:

• Critical Failures (site down, security breach): Under 4 hours.
• Standard Requests (minor changes, content uploads): Under 24 business hours.

2. Source Code & Delivery Methods

Completed digital web applications and mobile apps are delivered via secure Git repository handoff, compressed ZIP files, or direct production deployment to client-selected cloud infrastructure (e.g., Hostinger, AWS, Vercel).

3. Post-Launch Priority Warranty

Every GrowthStack project includes a complimentary 30-day priority warranty starting immediately from the production launch date, covering all bug fixes, hosting configuration updates, and baseline performance monitoring.